UPDATE: A Microsoft spokesperson provided a statement regarding the Cyberpunk 2077 refund debacle.
“We provide Digital Game Product refunds as part of a consistent and reliable buying experience. For more details on our digital game purchase refund terms, please visit our Xbox support page here. To request an Xbox refund, please follow the steps listed on our Xbox refund page here. For any further questions on ‘Cyberpunk 2077,’ please reach out to CD Projekt Red.”
The original story continues below
Earlier today, Cyberpunk 2077 developer CD Projekt Red issued an apology for the state of the game on consoles. With that apology, the developer also promised and encouraged those unsatisfied to get refunds from wherever they bought the game. Great on paper… hasn’t worked out so far.
Some had success with refunds over the weekend but others, not so much. A number of customers have made attempts to get refunds for Cyberpunk 2077 from Sony to no avail. Sony’s customer support is notoriously stubborn on their refund policy but many assumed that with CDPR’s statement, it’d be easier. Many were met with resistance from Sony’s customer service, which you can see below.
So today’s update, Sony support refused another refund for #Cyberpunk2077. They said even if the devs say refund it, they won’t do it. Lied about the game not being broken and lied about what CDPR stated. Tl:dr you are stuck with a broken game, wait til patched. Some support. pic.twitter.com/MsyI11VCGO
— Mgs2master2 (@mgs2master2) December 14, 2020
@PlayStation @AskPlayStation you guys are complete clowns. @CDPROJEKTRED @CyberpunkGame stated I can get a refund and you guys want to tell me this pic.twitter.com/gynnaMw9E0
— Koda ➐ (@ThatBoiKoda) December 14, 2020
@CyberpunkGame So, CD Projekt Red came through and said they’d agree to refunds for PS4 owners.
Sony? Not so much. If you downloaded it, they will not refund the title. pic.twitter.com/TUutotHl3b
— Tony Bruno (@Avindair) December 14, 2020
We’ve reached out to Sony for a comment and will update the article if we hear back. They’re not the only ones refusing refunds for Cyberpunk 2077, though. Microsoft has also denied some refunds as well.
MS won’t give me my One X version refund. pic.twitter.com/gZROYf5NRb
— Justin | Outlaws for Life (@slasher_jpc) December 14, 2020
Some physical retailers aren’t able to independently do these returns and have referred customers to CDPR directly. GAME Spain noted this in their tweet. Customers can contact helpmerefund@cdprojektred.com until 12/21 for help with their refund.
Devoluciones #CyberPunk2077:
Por indicaciones del distribuidor en España, desde GAME no se van a poder realizar estas devoluciones.
Para esta gestión, podéis contactar con el desarrollador del juego hasta el 21/12: helpmerefund@cdprojektred.com
Tal y como ellos han indicado. https://t.co/FGY76FTACy
— GAME España (@VideojuegosGAME) December 14, 2020
GameStop will be honoring refunds, with a small caveat. Customers can return Cyberpunk 2077 their original receipt and get in-store credit for the price they paid. If you paid $59.99, you can use that to buy another new game instead. This may be disappointing if you wanted that cash in hand but it’s better than nothing.
