Rockstar offers advice to those suffering from GTA Online’s disappearing characters, money, etc.

GTA Online is struggling. Over the weekend, Rockstar issued a response to players reporting issues with GTA Online, particularly to those who have lost their characters, rank, items, apartments, or cash. While Rockstar is currently looking into the issue and investigating whether or not these lost treasures can be restored, the developer has issued some bits of advice as to how to minimize the chance of losing progress.

Rockstar suggests that when exiting GTA Online, you first pause the game and choose to return to Single Player. "This will trigger a save and ensure that progress since the last auto-save is recorded," Rockstar explaiend. "If you purchase items and immediately power the console off or exit through console system menus, those items may not be saved."

The studio also warns users not to use the "Retry" button after receiving the "Rockstar Cloud Servers are unavailable" as this may also result in loss of character data. Instead, they recommend you exit to the GTA 5 Story Mode and try entering GTA Online again through the Pause menu in Story Mode. A title update that will fixut his issue willb e released "as soon as possible."

Lastly, Rockstar also notes that if you choose to play GTA Online as a temporary character while the Rockstar Cloud Services are unavailable, that none of your old characters will be available for that play session, and the temporary character you create will not be saved.

Rockstar writes, "If you want to make sure the characters you create are saved, you should not proceed into GTA Online when the R* Cloud Servers are unavailable.  Even if the services come back up while you are playing on a temporary character, that temporary character will not save — you would need to return to Single Player and re-enter GTA Online to load your non-temporary characters and resume playing with the ability to save progress."

Late last week, Rockstar issued an official title update to fix many of the issues plaguing GTA Online. But while you may now be able to access the multiplayer mode, it seems the next focus is on disappearing progress. Hopefully a fix is released soon.

[Rockstar]